Terms and Conditions
In the following terms and conditions, any use of ‘we’, ‘our’ or ‘us’ refers, at all times, to The Monastery Furniture. Any use of ‘you’ or ‘your’ refers, at all times, to our users and customers.
This website is owned and operated by The Monastery Furniture. Your use of this website, and our custom furniture design and build service, is contingent upon your acceptance of these terms and conditions. We encourage all users to read the following carefully. Once you engage with our service, you will be assumed to have read, understood and agreed to our terms and are therefore bound by them, at all times.
At The Monastery Furniture we provide our customers with custom made, unique and quality pieces of furniture. We create our beautiful pieces by sourcing the finest of natural materials, and pairing these with high levels of craftsmanship, to produce individual pieces that you will love for years to come.
To make an order for one of our pieces, or to design a custom piece, we invite you to contact us or come and visit us at our showroom.
PRODUCTS AND DESIGN
We pride ourselves on the individuality of our products and designs. We display several design samples in our showroom, and we can also custom make a piece to suit your style and taste.
If you have selected a sample piece from our showroom, your final piece may exhibit some different natural characteristics to the piece displayed. Timber pieces will, in particular, vary in colour and appearance. It is natural for timber to display different qualities including, but not limited to: timber grain, colour, gum veins, scars, knots and natural movement.
Any differences in the initial appearance or natural ageing of pieces, ie. cracks and splits, which are derived or inherent to their materials, are not considered as defects or flaws, but may still be covered by warranty.
Every piece we make is perfectly unique. This is one of the best things about our furniture- no two pieces are the same! If you are considering one of our pieces, but are concerned or unsure about the possible differences in materials, we will be happy to talk you through the materials used and some of their natural characteristics, to assist you in making your final decision.
The Monastery Furniture will not be liable for any loss or damage incurred as a result of furniture stored in our showroom or workshop.
Furniture not delivered or collected within seven days is deemed to be in storage.
Customers will be provided with a quote for their product and delivery during the consultation process. For your convenience, we accept several methods of payment, including cash, EFTPOS, credit card of direct deposit.
You will be given a quote for your pieces, plus any relevant delivery charges, before confirming your order.
Upon placing your order, we require a 20% deposit of the full amount of the quote. The remaining balance to be paid in full on delivery or installation. Any late payments will incur a 5% surcharge, which will be added to the total balance due upon delivery.
All deliveries within 5 kms of The Monastery Furniture premises will be included in the price of your quote.
If you require your piece to be delivered outside of this area, your order will attract a delivery fee. Customers will be provided with a quote for delivery based on distance from our showroom and the size of the order. We may also take into account variables such as access to your property or any stairs/lifts to be negotiated in the delivery process. Delivery fees will be added to your order total.
We use a lot of beautiful natural materials in our furniture, which need love and care. In order to retain the quality and appearance of your piece, and to ensure that your warranty remains valid, please adhere strictly to the following care instructions:
- Do not place furniture in direct sunlight;
- Do not apply hot or wet items directly onto finished surfaces as they can leave marks, which are difficult to remove. The use of placemats or coasters is highly recommended;
- Do not drag or push your furniture. Always use proper lifting techniques if you need to move your furniture to ensure that no pressure is placed on the joints- improper pressure may result in bends or breaks in the joinery. If you are unsure about the correct way to move your furniture, please contact us and we will assist you;
- Do not use plastic or glass to shield your furniture. Fabric covers are recommended to ensure the timber can breathe;
- Only use a damp natural fibre cloth to clean your furniture where necessary – do NOT spot clean;
- Contact with acidic liquids such as lemon juice, nail polish remover and other similar products can result in etching of the protective 2 pack finish. Please do not use any of these kinds of products in the vicinity of your furniture;
- Do not use harsh cleaning products such as Mr Sheen or similar, as this may tarnish the furniture;
- Ensure water is not left to pool on surfaces
It is at our sole discretion to determine whether or not a particular defect will be covered under warranty. We reserve the right to request photographs, or inspect your product in person, before making a determination as to a claim under warranty.
Warranties will be voided if proper attention is not paid to the care instructions provided. We reserve the right to refuse to uphold your warranty if we deem your piece as having not been properly cared for in accordance with any relevant care instructions. This is at our sole discretion.
The time it will take to have your piece created and delivered will vary from order to order. A timeframe will be discussed at the time of placing your order. We always endeavour to comply with suggested lead times and have your piece ready for you on the agreed completion date.
We cannot be held responsible for delays that stem directly from circumstances beyond our control.
CANCELLATION, REFUNDS & EXCHANGES
Because a lot of love and work goes into all of our pieces, we are unable to accept cancellations of orders. You will forfeit your deposit paid if you cancel your order at any stage before manufacture has commenced. If you cancel your order after we have commenced manufacturing your piece, you may be liable to pay a cancellation fee of anywhere up to the full purchase price. This determination will be made at our discretion, based on the stage of manufacture that we are at, and the materials that have been sourced.
We are unable to provide refunds or exchanges for change of mind. Please select your items carefully.
INTELLECTUAL PROPERTY AND DESIGN OWNERSHIP
With respect to our website content, whilst we make it available to everyone, all of the designs, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content remain the property of The Monastery Furniture. Your use of our website is allowed, under the proviso that we retain, at all times, copyright ownership of any original website content.
This content, therefore, may not be reproduced, re-published or in any other way disseminated (in whole or in part) without our authorization and express consent.
The gathering, storing, printing or copying of any of our intellectual property content, may be permitted for personal or individual use. The use, however, of any of the intellectual property made available through our website or designs, in relation to the advancement of any business or commercial venture is strictly forbidden.
Where you have requested particular design features in your piece, you take responsibility for those features. The Monastery Furniture will not be liable for any copyright or other infringement based on these features, and you indemnify The Monastery Furniture for any claims arising from alleged infringement.
We love hearing feedback on our service and creations from happy customers. If you chose to provide us with feedback, we may re-produce this, in whole or in part, on our website. Your feedback may be edited for length and clarity. You will not be fully identified. If you do not wish for us to share your feedback with other users, or if you wish to remain completely anonymous, please let us know at the time that you share such feedback with us.
ACCEPTANCE OF TERMS
When placing an order for a custom piece, it will be assumed that you have read and agreed to our Terms and Conditions.
We provide information through our website for general use and purposes only. In providing this information, The Monastery Furniture is in no way guaranteeing its accuracy, completeness or reliability. Should you chose to rely on the information provided throughout this website, you do so at your own risk and are thus responsible for any consequences of doing so.
The Monastery Furniture produces pieces of the highest quality. We know that every piece we create is built to last so we are pleased to offer a 20-year warranty for all residential pieces and a 2-year warranty for pieces that are intended for commercial use.
Your warranty will not cover any variances or natural ageing that occurs due to inherent qualities of the materials used in the creation of your piece.
Your warranty will also not cover general wear and tear including, but not limited to: scratching, chipping, dents or possible changes in colour.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to our Terms and Conditions, at any time, without notice or consequence. Any changes will be published here, and will take immediate effect from their time of publication. It is the responsibility of the user to make sure they are up to date with our Terms and Conditions. Your continued access and use of our website and service, indicates your acceptance of any changes to our Terms and Conditions.